Shipping Policy for Vicasonali

Effective Date: January 8, 2025

Thank you for shopping at Vicasonali! This Shipping Policy outlines the shipping methods, processing times, and other important details related to the delivery of your order. By placing an order on our website, https://vicasonali.com, you agree to the following terms. Please review the policy carefully before making a purchase.

1. Order Processing Time

  • Order Processing: After you place an order, we typically process and prepare your order for shipment within 1-3 business days. Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
  • Delays in Processing: During peak seasons, holidays, or special promotions, processing times may take longer. If there are any delays in processing your order, we will notify you via email.

2. Shipping Methods and Costs

  • Shipping Methods: We offer several shipping options, including standard, expedited, and priority shipping. The shipping options available to you will be displayed at checkout based on your location and the size of your order.

  • Shipping Costs: Shipping costs are calculated at checkout and depend on your delivery address, the weight and dimensions of your order, and the shipping method selected. You will be informed of the shipping charges before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain value. This threshold will be specified on the website, and it may vary depending on the promotion. Free shipping is available only to addresses within the contiguous United States.

3. Delivery Times

The delivery time for your order depends on the shipping method selected and your location. Estimated delivery times are provided during checkout.

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-4 business days.
  • Priority Shipping: Typically delivers within 1-3 business days.

Please note that these are estimated delivery times, and actual delivery may vary due to factors such as weather, courier delays, or holidays. For international shipments, delivery times may vary depending on customs processing.

4. International Shipping

  • Available Countries: We currently offer international shipping to select countries. To check if we deliver to your country, please review the available shipping options during checkout.

  • Customs and Import Duties: International orders may be subject to customs duties, taxes, and import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fees. We recommend checking with your local customs office to determine any additional costs before placing an order.

5. Order Tracking

  • Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the courier’s tracking page. You can use this tracking number to monitor the progress of your shipment.

  • Delivery Issues: If you have any concerns regarding the delivery of your order, such as a missing or delayed package, please contact us at info@vicasonali.com. We will work with the carrier to investigate the issue and resolve it promptly.

6. Shipping Restrictions

  • P.O. Box Addresses: We do not ship to P.O. Box addresses or APO/FPO addresses.
  • Restricted Areas: Some remote or hard-to-reach areas may have limited or no shipping options. If this affects your order, we will notify you during checkout.

7. Shipping Address

  • Accuracy: It is important that you provide the correct shipping address during checkout. We are not responsible for delays, lost packages, or additional fees that result from incorrect or incomplete shipping information.
  • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but once an order has been shipped, we are unable to modify the address.

8. Damaged or Lost Packages

  • Damaged Products: If your order arrives damaged, please contact us immediately at info@vicasonali.com with a photo of the damaged item and the packaging. We will assist you with a return or exchange.

  • Lost Packages: If your package is lost in transit, please contact the carrier directly with your tracking number. If the issue is not resolved, please reach out to us at info@vicasonali.com, and we will investigate further.

9. Returns and Exchanges

For information on how to return or exchange a product, please refer to our Return Policy. Generally, we accept returns and exchanges within 30 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact us:

Thank you for shopping with Vicasonali! We are committed to providing you with excellent service and timely delivery. If you have any further questions or need assistance, our customer support team is here to help.