Return Policy for Vicasonali

Effective Date: January 8, 2025

At Vicasonali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, our Return Policy provides you with the opportunity to return or exchange eligible products. Please take the time to review this policy carefully to understand the process, eligibility requirements, and conditions for returns.

By purchasing from our website https://vicasonali.com, you agree to the terms outlined in this policy.

1. Return Eligibility

You may return most new, unused, and unopened items within 30 days from the date of delivery for a full refund or exchange, subject to the following conditions:

  • Condition of the Product: Items must be in their original condition, unused, and in the original packaging. All tags, labels, and protective materials must be intact.
  • Exclusions: Certain products are not eligible for return, including:
    • Customized or personalized items (e.g., monogrammed products).
    • Items marked as “final sale” or “non-returnable” at the time of purchase.
    • Products that have been used or altered in any way, including damaged items.
    • Gift cards.

Note: We reserve the right to refuse returns if the returned item does not meet the above conditions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:

    • Send an email to info@vicasonali.com with your order number and reason for return. Alternatively, you may contact us by phone at (207) 726-4723.
    • Provide clear details about the product you wish to return, including any photos of the item if there is a defect or damage.

  2. Return Authorization:
    Once we receive your request, we will review your return and, if eligible, provide you with a Return Authorization (RA) number. Please note that we cannot process returns without an RA number.

  3. Packaging:
    Carefully pack the item in its original packaging (if available) and ensure it is securely sealed to prevent damage during shipping. Include a copy of your receipt or order confirmation, and write the RA number clearly on the outside of the package.

  4. Shipping:
    Ship the item back to the address provided with the RA number. Please note that you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee receipt of your returned item.

3. Refunds and Exchanges

  • Refunds:
    Upon receipt and inspection of the returned item, we will process your refund to the original method of payment. Refunds will be issued for the purchase price of the item(s), excluding any shipping fees, unless the return was due to our error.
    Refund processing time may vary depending on your bank or payment provider. Please allow up to 5-10 business days for the refund to appear in your account.

  • Exchanges:
    If you wish to exchange an item for a different product, please contact us within 30 days of delivery. We will provide you with instructions on how to return the original product and arrange for the shipment of the replacement item. If the replacement product has a different price, any price difference will be charged or refunded accordingly.

  • Partial Refunds:
    In certain cases, such as when an item is returned in a condition that is not suitable for resale (e.g., missing parts, damaged packaging), we may issue a partial refund based on the item’s condition upon return.

4. Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us immediately. We will provide you with a pre-paid return shipping label and arrange for a replacement or refund, depending on your preference.

  • Defects: If an item is defective, we will replace it at no additional cost to you or offer a full refund.
  • Damage during Shipping: If your item arrives damaged due to shipping, please contact us within 7 days of receiving the product. We will provide assistance and arrange for a return or replacement.

5. Non-Returnable Items

The following items are non-returnable and will not be eligible for refunds or exchanges under any circumstances:

  • Customized or personalized products (e.g., custom-made furniture).
  • Gift cards.
  • Opened or used items.
  • Final sale items.

6. Return Shipping Costs

  • Customer’s Responsibility: Unless the return is due to our error, you will be responsible for the return shipping costs.
  • Prepaid Shipping Labels: In cases of defective or damaged items, we will cover the return shipping costs by providing a prepaid return label.
  • Shipping Fees: Original shipping fees are non-refundable, unless the return is due to a product defect or our error.

7. International Returns

For international orders, you are responsible for return shipping costs and any customs duties or taxes associated with the return. Please ensure that your return is properly declared to avoid additional customs charges.

8. How to Contact Us

If you have any questions or concerns regarding our Return Policy, or if you need assistance with returning a product, please reach out to us:

Thank you for shopping with Vicasonali! We are committed to providing you with high-quality products and a hassle-free return experience. Should you have any concerns, please don’t hesitate to contact us.