Sales Policy for Vicasonali

Effective Date: January 8, 2025

Welcome to Vicasonali! This Sales Policy outlines the terms and conditions that apply to your purchases from our website, https://vicasonali.com. By purchasing products from us, you agree to the following terms. Please read this policy carefully to understand your rights and obligations as a customer.

1. Product Availability

We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, availability may vary depending on demand and stock levels. In the event that an item you have purchased is out of stock or unavailable, we will notify you promptly and offer the option to either:

  • Cancel the order and issue a full refund.
  • Wait for the product to become available again (if applicable).
  • Choose an alternative product of equal value.

2. Pricing and Payment

  • Prices:
    All prices displayed on our website are in U.S. Dollars (USD) and include taxes, where applicable, but exclude shipping fees, which are calculated at checkout. Prices are subject to change at any time without notice.

  • Payment Methods:
    We accept the following payment methods for online purchases:

    • Credit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
    • Any other method as made available on the checkout page.

    Payments are processed securely, and we do not store sensitive payment information on our servers. If you experience any issues during the checkout process, please contact our customer support team for assistance.

  • Order Confirmation:
    Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. This email will include your order number, the products you purchased, the total cost, and your shipping information.

3. Sales Tax

Sales tax is applied to orders as required by law, depending on the shipping address and the products purchased. The applicable sales tax will be calculated at checkout and included in the total price of your order.

4. Shipping and Delivery

For full details about our shipping process, please refer to our Shipping Policy. However, please note the following key points:

  • Processing Time:
    We aim to process and ship your order within 1-3 business days. However, processing time may vary depending on order volume and product availability.

  • Shipping Costs:
    Shipping costs are calculated at checkout based on the delivery address and the size/weight of your order. For more information, please visit our Shipping Policy page.

  • Delivery Time:
    The delivery time is based on the shipping method selected during checkout. Estimated delivery times are provided at the time of purchase, but please note that actual delivery times may vary due to factors such as weather, holidays, or courier delays.

5. Order Modifications or Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible. We make every effort to process orders quickly, so once your order is shipped, it cannot be canceled or altered. To request a modification or cancellation, please contact our customer support team at info@vicasonali.com.

6. Returns and Exchanges

For information on returning or exchanging a product, please refer to our Return Policy. Generally, we accept returns and exchanges for most items within 30 days from the date of delivery, provided the product is unused, in its original packaging, and meets the return criteria.

Please note that some products may not be eligible for return or exchange, such as customized items, final sale items, or used products. Refer to our Return Policy for complete details.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@vicasonali.com or by phone at (207) 726-4723. We will guide you through the return or exchange process and provide a pre-paid return shipping label if necessary.

8. Customer Account and Security

To make purchases and track your orders, you may create an account on our website. When creating an account, you agree to provide accurate and complete information, and to keep your login credentials secure. Vicasonali is not responsible for any unauthorized use of your account.

For more information on how we handle your personal data, please refer to our Privacy Policy.

9. Intellectual Property

All content on the Vicasonali website, including but not limited to product images, logos, descriptions, and design, is protected by copyright, trademark, and other intellectual property laws. The use of any content from our website without prior written consent is prohibited.

10. Limitation of Liability

To the extent permitted by law, Vicasonali is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products, including any damages caused by third-party actions, improper use, or misuse of the products.

11. Governing Law

This Sales Policy and any transactions made on our website are governed by the laws of the State of Maine, United States, without regard to its conflict of law principles. Any disputes or claims arising from this policy shall be resolved in the appropriate courts of Maine.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page and notify you by posting the revised policy on our website. We encourage you to review this policy periodically to stay informed of any changes.

13. Contact Us

If you have any questions or concerns regarding our Sales Policy or your order, please contact us:

Thank you for choosing Vicasonali! We are committed to providing you with the highest quality products and a great shopping experience. If you need any assistance, our customer service team is here to help.